Returns & Claims Policy

At Sabiha’s, we want you to shop with confidence. Please review our return, refund, and claim guidelines below.

Returns

We accept returns within 14 days of delivery or purchase only if the item received is incorrect, damaged, or defective. To be eligible for a return:

• The item must be unused, unwashed, and unaltered
• All original tags and packaging must be intact
• Proof of purchase is required
• Sale or discounted items are not eligible for return.
• Fragrances are not eligible for return.

Online Returns

If you receive an incorrect or defective item, please contact us within 14 days of delivery at info@sabihas.com.pk  or whatsapp us at +92 326 3336777 with your order number and proof of the issue. Once your request is approved:

• We will arrange a doorstep pickup
• All returned items are subject to inspection
• After verification, a store credit or credit voucher of equal value will be issued, redeemable online only.
• The return process may take 7 to 10 working days.

In-Store Returns

Items purchased in store may be returned to any Sabiha’s outlet within 30 days of purchase only if the item was defective at the time of purchase.

• Original receipt is required
• Items must meet return eligibility conditions
• After verification, store credit will be issued, redeemable in store only.

Refunds

Cash refunds are not offered. If a replacement or exchange is not possible, refunds will be issued in the form of:

• Online credit voucher for online purchases
• Store credit for in-store purchases

Credits are non-transferable and must be used within the validity period mentioned.

Claim Guidelines

If you receive a product with a manufacturing defect, damage, or any other issue, you may submit a claim for review. Every claim is carefully evaluated by our team, and we will guide you through the process.

• Products purchased from Sabiha's are non-refundable.
• Unworn, unwashed, and unused items may be exchanged within 10 days of purchase, provided they are returned in saleable condition with the original tags attached and a valid purchase invoice.
• Items purchased during sales, promotions, or discount campaigns are not eligible for exchange, return, or claim unless a manufacturing defect is found.
• Due to hygiene reasons, fragrances, undergarments, accessories, and other personal-use items cannot be exchanged or returned.
• Products that have been altered, tailored, damaged through misuse, or improperly handled after purchase will not be eligible for a claim or exchange.
• For stitched suits or complete sets, all pieces of the outfit must be submitted for inspection.
• Claims must be reported within 10 days of the purchase date. Claims submitted after this period may not be accepted.
• Once the product is received, it will be inspected by our team. Approved claims are usually processed within 3–5 working days.
• Customers are responsible for collecting or receiving approved or rejected claim items within the timeframe communicated by Sabiha's. All claim decisions are made after careful inspection and will be considered final.