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FAQ’s
How do I place an order and what payment methods do you accept?
Simply add your desired items to your cart, proceed to checkout, enter your shipping and billing details, and confirm your order. We accept Cash on Delivery (COD), Visa, MasterCard, UnionPay, and other available payment options displayed at checkout.
How can I confirm that my order has been placed successfully?
Once your order is placed, you will receive a confirmation email and SMS containing your Order ID and order details. This confirms that your order has been successfully received.
How can I track my order?
You can track your order using the tracking link shared via email and SMS once your order has been dispatched. Simply enter your Order Number and email address, or use your tracking number to view the latest status of your shipment.
What are the delivery charges and timelines?
Delivery charges are Rs. 200 per order. Orders are typically delivered within 5–7 working days.
What happens if I am unavailable when my order is delivered?
Our courier partners will make up to three delivery attempts. If the parcel cannot be delivered after the final attempt, it will be returned to us.
Can I cancel or modify my order after placing it?
Orders can be canceled within 24 hours of placement by contacting our customer support team. Once an order has been processed, modifications or additions cannot be made.
What should I do if I receive a faulty or incorrect item?
If you receive a faulty, damaged, or incorrect item, please contact our customer support team with your order details and clear images of the product. We will review the issue and arrange a replacement or exchange in accordance with our return policy.
Will the product I receive be exactly the same as shown online?
We make every effort to ensure our product images accurately represent the items. However, slight variations in color may occur due to lighting during photography and differences in screen settings.
How can I contact customer support?
You can reach our customer support team via email, phone, or social media. Our team is available to assist you with orders, deliveries, returns, exchanges, and general inquiries.